SMS WhatsApp Alerts Benefit Patients By Keeping Them Informed Of Their Appointments
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In a world where technology is ever-evolving, it’s no surprise that even our healthcare system is utilizing new innovations to better serve patients. One such example is the use of SMS WhatsApp alerts to remind patients of their upcoming appointments.
This Complete clinic management solution has a number of benefits, both for patients and clinics alike. For patients, it’s a convenient way to stay on top of their appointments and make sure they don’t miss anything important. For clinics, it’s a way to improve patient engagement and satisfaction.
If you’re looking for a clinic and patient management system in WordPress that utilizes this latest technology, be sure to check out our KiviCare – Complete clinic management solution!
KiviCare - Complete Clinic Management Solution
KiviCare – Complete clinic management solution is a great solution for medical professionals to quickly share, manage, and monitor patient records. This system is designed for healthcare professionals to keep track of bookings, invoices, and encounters at the clinic/center.
The KiviCare Clinic and patient management system in WordPress is transformed healthcare providers by optimizing appointment bookings and patient management. This EHR management system for WordPress simplified administrative roles and eased the daily workflow. Data from KiviCare was actionable and helped healthcare providers save time in their everyday operations.
This Clinic and patient management system in WordPress is essential for healthcare providers who want to make informed decisions and optimize their patients’ appointments. This app is also privacy-conscious, keeping doctors’ appointments private from other doctors.
Now one of the most useful Key feature of KiviCare is SMS WhatsApp Alerts for patients that eventually keeps them informed of their appointments –
Let’s go through the top 4 benefits of using such unique feature of this Complete clinic management solution that no other offers –
1) Facilitate Booking Appointments
While social distancing rules are still in place, most doctor appointments are conducted over the phone. This often leads to patients waiting in phone queues to book an appointment or, even worse, receiving a busy signal.
This is a terrible patient experience for medical providers, as these inefficient services not only frustrate patients but could also distress those who urgently need to speak to a professional.
However, SMS and WhatsApp enable providers to avoid these issues altogether. Their patients can send an appointment request via the app, which a doctor or booking department can respond to in a matter of moments. Furthermore, administrators can handle multiple appointment requests at the same time and do so efficiently.
2) Flexible Scheduling and Feedback
SMS and WhatsApp lets healthcare providers send appointment details, deliver reminder notifications, and let patients easily change or cancel appointments. And that last benefit is key since 77% of patients say being able to book, change, or cancel an appointment is one of their top priorities. Once an appointment is scheduled, healthcare providers can share lists of to-dos before and on the day of the appointment.
On the day of the appointment, the messaging app can also act as a virtual assistant to help patients navigate often confusing hospital layouts. The app can also provide other useful updates, including current waiting times and safety reminders. The appointment is just the beginning. Short surveys sent through the app encourage patients to give immediate feedback on their experience.
3) Get Details in Hand
SMS and WhatsApp provides numerous advantages for providers and current IT solutions. By its data source/knowledge base, providers can keep all conversations with patients and their profiles. This way, the medical team can have access to the communications and base their treatments accordingly.
This allows medical practitioners to have quick and easy access to current patient information, such as recent doctor appointments and medication history. Additionally, WhatsApp’s analytics function also allows healthcare providers to assess potential businesses.
4) Immediate Responses
SMS and WhatsApp notifications allow you to respond to patient concerns immediately. Sometimes, patients need quick responses when they are struggling, and you can provide that through your SMS and WhatsApp service. If you’re responsive, patients will trust your business and want to work with it. Showing that you can help them quickly demonstrates your willingness and interest in helping them, and allows them to develop that trust.
Conclusion
The use of SMS WhatsApp alerts to remind patients of their upcoming appointments is a great way to keep them informed and improve clinic communication. This system has a number of benefits, both for patients and clinics alike. If you’re looking for a clinic and patient management system in WordPress that utilizes this latest technology, be sure to check out our KiviCare – Complete clinic management solution!
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